Refund Policy
Last updated: 31 August 2026
TopSummit sells instantly-delivered digital placements in a competitive game where half of every dollar funds Nepal flood relief. That shapes what we can and can't refund.
What is refundable
- Non-delivery. You paid and your flag did not appear on the mountain within one hour — full refund or free re-placement, your choice.
- Double charge. The same claim charged twice — the duplicate is refunded in full.
- Site shutdown. If TopSummit permanently goes offline within 30 days of your claim, you may request a pro-rated refund.
- Wrongful removal. If we remove your placement in error under the content rules, we refund what you paid for it.
What is not refundable
- Being cut. Another sponsor paying $1 more and pushing your flag down — or sweeping it off from rank 28 — is the game working as designed and disclosed before purchase. Cuts are never refunded; they raise more for relief.
- Change of mind after your placement has gone live. Delivery is instant, so there is no cancellation window.
- Traffic expectations. Clicks and visitors vary; no amount of traffic is promised.
- Content removals for placements that break the acceptable-use rules in our Terms.
Half of your payment is committed to flood relief shortly after it
clears — that's the core promise of the Site, and it's also why discretionary
refunds aren't possible once a claim is live.
How to request one
Email support@topsummit.lol from the address you used at checkout, with your payment ID (it's on your Dodo Payments receipt). Eligible refunds are issued to the original payment method through Dodo Payments, typically within 5–10 business days.